Even after a tumultuous couple of years during and following the Covid-19 pandemic, 2023 also brings with it certain challenges for businesses in the UK

Economic pressures, talent retention, and for many, adapting to the permanency of hybrid working are all factors that make business-as-usual still pretty unpredictable.

And, as well as a necessary focus on retention and recruitment of employees, companies will no doubt be conscious of their own business strategy, plans for growth, and the retention of their client or customer base.

It goes without saying that earning a client’s trust is paramount to the success of your business.

Additionally, you work hard for your clients and to maintain and build your reputation and professionalism. Retaining clients and your place in your own specific market requires strategies to help build relationships and keep those clients coming back to you as their business or brand of choice.

Client retention means you can avoid spending a lot of valuable time in marketing your services or products to earn new business. Also, happy clients who return to you may even provide a lead to additional work if they recommend you to others in their network. This can be a huge boost, especially if they have wide-reaching connections.

So, how can you help retain those valuable clients and increase your repeat business, thus placing yourself well ahead of the pack>? Here are our five top tips that could accelerate retention levels and see your businesses’ reputation rise.

1. Communicate

How often do you hear clients complaining that someone from customer service doesn’t return their calls, or that they don’t know where things are up to should there be an outstanding query with the order or service?

Your clients want to feel valued, and it’s easy to make them believe their business is important to you. Start by returning their phone calls or emails. You can delegate some of this work if necessary, but if correspondence requires your personal attention – make the time to address it. This could be as simple as setting aside a specific time each day and blocking off your diary to give you space without interruption to answer clients’ questions.

2. Be Honest

Things don’t always go to plan. It’s critical for your team to be able to handle bad news, as well as good, and deal with unexpected results.

Therefore, it’s vital to be clear with your client that you can’t guarantee results. Managing potential outcomes can be tricky, but preparing your client from the start will make results easier to handle.

Honesty is essential. Don’t be tempted to give false hope and be clear that there may be problems or even a negative outcome if you believe this to be the case.

It’s also essential to be honest about your own performance as a provider of specific services and/or products. For example, if you are late with order fulfilment or dispatch, admit it. If a client or customer discovers you were untruthful about a small issue like late delivery, they will doubt you over more significant issues. Aim to protect your business’ integrity in all circumstances.

3. Charge Customers Accurately

Depending on the nature of your business and the services provided, overbilling or charging in a way that was not clearly communicated to the client will not help establish your business’ professionalism.

Therefore, invoices should always correctly reflect the work done. Time tracking and billing software can help your business to create accurate bills, avoiding unhappy clients who believe they have been overcharged, and resulting in faster payments and higher levels of customer confidence in your services.

Additionally, you may wish to offer various billing options such as hourly billing, retainer or flat fees for services – clients have different preferences, and to keep ahead of the pack it’s a good idea to consider offering different options. Being agile in this way could be the difference between keeping and losing a client.

4. Remain Professional

Of course, the most critical aspect of retaining clients and gaining market position is to complete the instruction of work you have taken on; providing services that are effective and offer value to your clients.

Meeting deadlines, employing skilled professionals, and offering service excellence at all touchpoints will ensure clients recognise your professionalism and return to use your services again – as well as recommend you to others.

Equally pivotal to ensuring your business remains relevant is to keep any relevant employee certifications/qualifications up to date, and where possible (and budget and time allow) invest in training your people to continue to offer the very best service at all ‘moments of truth’ in the customer journey.

5. Consider Diversifying

It may seem a bold move, but diversification can give you an advantage over competitors and place you ahead of the curve. Addressing the ‘where’ and ‘how’ to scale your business should be considered carefully and will be dependent on your current position – both geographically and in terms of customer base and marketplace.

Dramatic strategy changes may seem radical, and remaining credible is paramount, so you may wish to consider small steps if looking to increase your service offer. If you choose to consider this route, a good place to start is by re-examining your strategic plan to highlight areas you could develop as well as ensure you are on the right track for success.

Following these top tips will help you create better client retention, enhance your reputation and keep you one step ahead of the competition in a still-uncertain business operating environment.

Next Steps

If you’re reading this article because you are looking to develop your team, we’d love to be part of that conversation.

Don’t hesitate to call one of our sector specialists on 01772 259 121.

About Clayton Recruitment

Clayton Recruitment has been partnering with organizations across the country since 1989 and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, and Engineering appointments, on a permanent basis.

If you are building your existing team or looking for your next career move, we can help. And, if you are currently employed, you can be assured of complete confidentiality, professionalism, and honesty throughout the process – as standard.

Click here to speak to one of our experienced specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

The average time it takes to hire a new individual for your business is increasing.

According to a recent post from LinkedIn, it can take more than forty days for a hiring manager to find and make an offer to the right employee. While part of this problem may be attributed to skill shortages across a number of professional sectors, there’s a larger underlying issue.

Businesses are taking too long to make decisions.

While it’s important to be cautious when choosing the right employee to bring onto your team, a slow hiring process can have a number of negative repercussions. As competition for skilled individuals grows, taking too long to select a candidate could/will mean you miss out.

At the same time, there’s a risk you could end up impacting your employer brand, prompting future candidates to avoid applying for your roles.

Remember candidates talk to each other and especially online.

So let’s talk about why hiring faster is a good idea.

Hiring Fast vs Hiring Slow: Why Speed Wins

The best candidates are always highly coveted and receive multiple offers from a variety of different employers. If you’re not fast to act, the chances of losing your ideal employee are higher than ever.

As a recruitment specialist, we can only do so much to persuade candidates to wait.

Recruiting faster doesn’t mean abandoning your standards when choosing the correct candidate. Instead, it means reworking your process so you can make intelligent decisions quickly.

Here are some of the reasons why businesses need to increase the speed of their hiring strategy if they want to remain competitive.

1. Increases Your Chances of Securing the Right Talent

The hiring marketplace has changed drastically in the last three years. Today’s employees don’t have time to wait around for a company to offer them a role. More importantly, they usually don’t have to. Even if you don’t offer a role to a candidate straight away, there’s a good chance another business will.

Making slow decisions about who to bring onto your team doesn’t necessarily improve your chances of getting a high-quality candidate. While you’re busy consulting with your recruitment team about whom to hire, your ideal candidate is already looking for alternative roles.

The longer you take to decide, the more chance you have of someone else swooping in and recruiting your top choice. This could mean you need to settle for a less-than-ideal alternative, just so you can fill the gap in your team.

2. Better Existing Employee Experiences

A slow hiring process isn’t just a problem for future employees, it can cause issues with your current workforce too. When positions go unfilled for too long in a business, many leaders need to distribute the tasks associated with those roles to other team members, to fill the gaps.

This means staff ends up focusing more of their time on projects and initiatives not included within their general job description. This can increase your risk of burnout and overwhelm, and even encourage employees to start searching for new roles too.

Placing more strain on your existing team also means they’re more likely to be prone to making mistakes in their day-to-day work. Overwhelmed staff need to rush through tasks, rather than giving each job their direct focus.

3. Enhanced Candidate Experiences

Jobseekers are no longer just searching for great salary options and benefits when it comes to assessing their options to move roles. Amongst other things (and there is quite a list these days) they’re also looking for evidence their employer will treat them with empathy and respect. This means the candidate experience has become more important than ever to companies in search of new talent. Fail to deliver a good experience, and you’ll miss out on future opportunities.

A speedy hiring process delivers a better all-around experience for your candidates, showing them, you respect their needs.

The faster you provide your candidates with an offer, the more likely they are to feel committed to your brand and their role within your business. The longer your hiring process takes, the more your new team members are likely to lose their enthusiasm about their new role.

Ethical recruitment (something we’ve looked at recently) means in simple terms, doing the right thing – always. This should be the very foundation and principles on which your hiring activity is built.

4. Improved Employer Brand and EVP

Ensuring you can attract and retain the best quality talent in the current market requires significant effort. You need to ensure you’re promoting an employer brand that convinces potential candidates you have the right opportunities to offer.

Your employer brand is influenced by everything you do when interacting with both your existing employees and future staff. This means if your candidate experience is poor, due to a long recruitment time and lack of communication, you could risk scaring off new employees. In fact, around 43% of job-seekers say they might even write a negative review about an employer when the hiring process takes too long.

Committing to quickly providing your candidates with insights into the success of their interview, and making decisions fast about who to hire will ensure you stand out in your sector and amongst competing businesses.

Speed Up Your Hiring Process

In the current market, the best candidates won’t wait around for a long hiring process. And it goes without saying that the more in demand they are, the more options will be open to them when it comes to choosing where to make that next move.

If you can’t act quickly to secure the best for your business, simply put – you’ll miss out.

Recruiting faster doesn’t have to mean lowering your standards, but it could mean looking for ways to optimise your hiring process.

And, whilst time may be of the essence, it’s equally as important not to make any rash decisions or rush into a decision that could ultimately come back to bite you. After all, there is a significant commercial cost of a bad hire too.

Working with a recruitment agency can help to focus your activity – helping to source, and shortlist candidates faster, so you can get the right talent quickly  – whilst also ensuring that no balls get dropped along the way in ensuring that the candidates that are presented to you are still the right ‘fit’ for your business.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989 and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, and Engineering appointments, on a permanent basis.

Click here to speak to one of our experienced specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

We’re living in a world where the demand for talent significantly outweighs the number of available candidates in search of  roles. More than half of U.K. businesses are experiencing skill shortages, and countless worldwide organisations struggle to fill critical positions.

Factors like the Great Resignation, the rise of remote working, and changing employee priorities have made it harder than ever for employees to fill their employment pipeline. In this environment, businesses must access the right support.

A specialist recruitment partner with expertise and experience in your industry makes it easier to find the people capable of transforming your team. Here’s how you can identify the right one to work with in 2023

Why Your Company Need Recruiting Partners

Currently, around 80% of organisations say they have difficulty filling positions due to a lack of available skills. As unemployment levels continue to drop, the quest for talent will likely become even more challenging for modern brands.

A recruitment partner can be the ultimate way to stay one step ahead of the competition and ensure your business can thrive in the years ahead. Companies like ours have spent years cultivating networks which offer extensive access to top talent.

We can tap into “passive” candidates who may not be actively searching for new roles. As recruitment experts, we are skilled at positioning businesses to the right candidates by offering help with social media marketing, job description writing, and interview setting.

A recruitment partner gives your company the extra support to quickly track down the right talent and build a pipeline of available experts. They know where to look for talent and can help your business to appeal to every part of the workforce.

How to Choose the Right Recruiting Partner

A recruitment expert has the potential to save companies time, money, and headaches in the search for talent. However, the success of your new strategy will depend on your ability to choose the most suitable company for your business. Here’s how to get started.

1. Look at Their Brand Presence

Branding and online presence are growing increasingly important to the recruitment landscape. Countless candidates check a company’s “employer brand” before deciding whether to work for them. They’re also increasingly active on digital channels when searching for jobs. Around 90% of candidates now use social media in their job search.

To ensure you can adhere to the changing recruitment landscape, you’ll need a recruitment partner with an excellent image and strong online presence. After all, if the company fails to market itself effectively online, they may also struggle to promote your vacancies.

Search for active social media pages across LinkedIn, Facebook, and Twitter. It’s also worth looking at how frequently your recruitment team shares thought leadership content and blog posts to support their sector.

2. Prioritise Industry Experience

Every industry has its specific nuances to consider when it comes to recruitment. People in the technology landscape are looking for different things from their employers than those in the engineering space. These groups have different messaging, unique priorities, and different expectations. As such, finding a recruitment partner who knows your space is important.

An expert recruitment partner will understand your landscape and the kind of candidates you’re trying to reach perfectly. They’ll know how to position your job descriptions, what types of copy and content to use to attract employees, and even where to look for passive candidates.

A recruiter with a good knowledge of your sector will also be able to match a specific individual’s skills more easily to the goals and requirements of the role in question.

3. Explore Recruitment Service Options

Different recruitment partners can offer different kinds of services to their clients. Some work on specifically filling roles as they emerge in the company, while others fill talent pipelines with various candidates. This may even involve reaching out to the 70% of candidates who aren’t actively searching for a new job when you’re hiring.

Various recruitment partners can also offer different levels of assistance with the recruitment process. Some can help with writing job descriptions and social media posts, so you can improve your chances of reaching the correct audience with the right language. They may also be able to offer help with your interview and shortlisting process.

The level of assistance you need and the extent of the service you’re looking for will help you to determine which partner is right for you.

4. Check Case Studies and Testimonials

Reviews and testimonials are an excellent way to get a behind-the-scenes look at the kind of support you can expect from your recruitment partner. Your chosen company should have a website to showcase case studies and details about previous client interactions.

Look through the messages left by other companies, and find out as much as you can about how happy they were with the speed, accuracy, and guidance offered by the recruitment team. Aside from checking the company’s website, you can also look in other online environments for additional business comments.

A recruitment company’s social media pages can be a good place to look for quick messages from happy clients or posts showcasing recent reviews.

5. Speak to the Company First

Finally, once you have a shortlist of the recruitment partners you might want to work with, it’s worth reaching out and arranging a time to talk. A conversation with your recruitment partner can help you to answer a lot of questions you might have about their service, how much support they can give, and how they’re going to communicate with you in future.

Speaking to the recruitment experts also allows you to test their knowledge and expertise and build a rapport for future interactions. A good recruitment company should be ready and willing to arrange a meeting with the stakeholders in your time where you can discuss all of your concerns. Depending on their location, they may offer various forms of communication, such as video conferencing, calling on the phone, or face-to-face meetings.

Whether you already have an internal team responsible for hiring, or you outsource this to sector or regional specialists, using the services of a reputable recruiter can add a huge amount of value to your hiring strategy. Finding a partner that can act as an extension to your own business and is flexible and adaptable in their approach is key.

Ultimately, in our 30-year experience, the clients we speak to are looking for four things – speed, a reduced workload, personalised relationships and ultimately, results.

And, although time is a precious commodity (seemingly now more than ever), doing your due diligence in selecting and identifying an agency you can trust to deliver is time well spent in the long run.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989 and during that time has built up an excellent reputation for trust and reliability.

With specialist fivisions covering Commercial, Financial, and Engineering appointments, on a permanent basis.

Click here to speak to one of our experienced specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

The interview process can be a gruelling task for all parties involved. When most hiring managers think about the complexity of interviewing, they focus on the challenges facing the person being interviewed. However, those hosting the interview also have their own hurdles to overcome too.  

From avoiding unconscious bias, avoiding ageism, and making sure you sell your candidates on the idea of working with your business, there are several important points to keep in mind as well as remembering all the main points covered at the end of the session.  

Here are some of the top strategies to follow as a hiring manager if you’re concerned you might not be getting the most out of your interviews. 

1. Know Your Interview Options

The first step in ensuring you can master your interviews as a hiring manager is knowing what methods you can use to best connect with potential candidates.  

Today, the traditional face-to-face interview isn’t your only option. Video interviews have increased by 67% due to the pandemic and the rise of remote working with technology advancements being key. As hybrid employment options continue to thrive and companies look for ways to streamline the interviewing process, video conversations will likely grow to be more common in many businesses throughout the upcoming years if not already popular.  

But not forgetting, there’s also the time-old classic of picking up the phone for simple phone interviews as well to simply hear the person who could potentially be working with you. 

Each type of interview has its own challenges to consider. For instance: 

• In-person interviews: You’ll need to think about where you’re going to host your interview, whether it’s a welcoming space, who will attend, and whether the candidate will present or just have a simple face to face conversation. 
• Video interviews: Consider what kind of video meeting software you’ll be using, the background you’ll have in your video, and how you can present yourself as professionally as possible over a webcam. Always test the sound and camera quality beforehand and check whether all those participating are visible on screen. 
• Phone interviews: Ask yourself whether you may need to record any phone interviews to go back over them later and how you can ensure you get a promising idea of what the candidate is like based on voice alone. 

2. Avoid Inappropriate Questions

Inappropriate questions are becoming more common than you would think in interviews. While certain topics of conversation can feel like polite small talk at first, they often cause more problems than you’d think. For instance, asking people about what they did on the weekend can create an unconscious bias if you also have a shared hobby with them – but also at the same time, could be harmless conversation to break the ice. 

Unconscious bias could favour one candidate over another because you like certain things about their lifestyle or personality, which have nothing to do with the role or the ability to complete their tasks. 

Some other questions to avoid are: 

• Where do you live?  

• How did your childhood shape your professional life?  
• If you could choose a different career, what would you choose?  
• What is the worst trait of your previous manager? 

All the above questions could be classed as too personal, too confronting and encouraging speaking badly about others – all traits you want to avoid when interviewing someone for the first time and something you don’t need to hear to assess their capabilities for this role. 

3. Interview Styles and Formats

There are many kinds of interviewing techniques that today’s business leaders and hiring managers can use, including competency-based or collaborative interviews, presentations, and group interactions to get a real feel for the potential candidates. 

Interviews are always best performed with two people from the hiring company, which can help avoid bias. It also gives those hiring the chance to discuss different opinions on those they are interviewing and not decide based solely from one person’s perspective and therefore giving the candidate a fair chance. 

Other methods are to consider using a first and second stage interview format before the final decision is made. In today’s environment, many first and second stage interviews can take place over Zoom or Teams so that it suits all parties involved. Carrying out interviews online also gives you more chance to interview more people, without the need for travel, time allocation and gives the candidates a better chance of being able to partake at a time that suits them and you best. 

4. Generalise Your Interview Questions

Standardising your interview questions makes it easier to assess your candidates when you have interviewed several people for a role. It also means you’re less likely to allow unconscious biases to get in the way of your hiring decisions because you’re evaluating everyone based on the same set of guidelines, criteria, and questions. 

Create specific competency-based interview questions for the specific role in question, which allows you to score each potential employee based on their specific values, behaviours, and results.  

For instance, you can ask questions like; “share examples of times they’ve acted as a leader” or “shown exceptional teamwork”, and then make notes about their responses. Assigning scores to answers will also help you see who you should be shortlisting based on their answers compared to others if you are interviewing a larger number of people. 

Your interviews need to maintain a level of flexibility. It will be logical to ask follow-up questions to elicit more detail at times when needed if the candidate doesn’t elaborate themselves. 

“Tell me more about X or Y or why you decided to do B or C” are classic follow-up questions that work well to get more of an understanding of the candidates’ experiences.  

To make sure you know about a candidates’ hard skills, behavioural and soft skills there are some questions that LinkedIn Talent Solutions suggests you cover.  

• “Say you’re negotiating a contract or administrative action or settlement in which the parties are far apart in what they want. Use a past example of this to talk me through your negotiation process.” 
• “What would you do if you were asked to work on a case, contract, or business scenario that gave you ethical qualms? Has this ever happened to you—and what did you do?” 
• “Tell me about a time you had to make a tough call that required you to decide between a gut feeling and the strategic decision-making of outside counsel.” 

5. Make Notes and Follow Up

Finally, make sure you take notes as often as possible as you progress through the interviews. It’s easy to get caught up in the moment of the conversation and then forget everything you needed to know about the candidate when you come back to review later.  

Always set aside some time at the end of each interview to gather your thoughts and catalogue what stood out to you most about the candidate (good and bad) before heading into another interview or meeting.  

Making notes can also help when you’re following up with your candidates by allowing you to provide a more contextual and relevant message and feedback, should they be successful or not. Showing you remember what you said (like any requirements for their starting dates or training they need) shows the potential candidate you’re invested in working with them and that you are attentive to what they were talking about during their time with you. 

Remember, if you’re struggling with your interviewing process, it’s often helpful to seek some help from a specialist recruitment company like ourselves that can help with a lot more than just finding you new candidates – we can also give you advice on how to interview more effectively, with tips on questions you might need to ask. 

The job market in 2020 was undeniably challenging with across-the-board hiring freezes, redundancies, and re-structures that hit many professional sectors; marketing, sales, and finance being no exception. And, whilst much has been documented about the inferred bounce-back this year the arguably still-present backdrop of the global pandemic, and ongoing economic pressure, it’s clear that it’s not plain sailing just yet for those in the hiring seat.

The general UK labour market in hiring terms is certainly buoyant as we near the second half of 2022 following a real step-change in vacancies advertised from February last year when volumes far surpassed the hiring activity of 2019. Yet, the wide range of choice for Candidates – real golden opportunities across all many sectors – is coupled with market uncertainty and jobseekers that are still relatively cautious about a move in the current climate. Whilst this competitive landscape certainly creates strategic organisational challenges, there are steps that businesses can take to ensure they tap into active and passive talent pools and focus firmly on their retention strategies to ensure their existing talent is not being lost to competitors.

Don’t discount the cost of employee retention

While there is certainly a renewed appetite for hiring and recruitment of new talent across most professional sectors, it goes without saying that business owners should keep a keen eye on staff retention and attrition particularly those operating in niches or regions that have a short supply of skilled and/or qualified professionals. And whilst generally speaking we’re not seeing illimitable job-hopping (at the moment at least), the commercial cost of losing A-grade employees can be significant as well as impacting team productivity, and the loss of knowledge and skill from the business. To rely solely on recruitment would be unwise; instead, concomitantly focusing on employee engagement, remuneration and rewards, clear progression, and staff development as part of a wider retention strategy is essential in the current climate.

Be aware that your reputation (and brand) will precede you

A strong employer brand undoubtedly aids recruitment strategies to attract top-tier candidates, especially in competitive markets where a candidate may have multiple opportunities, and offers, on the table. Jobseekers will always be mindful of your brand, market position and reputation as well as prestige amongst their professional networks.

Employees, perhaps more so in the last decade, are engaged by laser-sharp Corporate and Social Responsibility programmes that give the organisation (and their work) purpose, a sense of worth and impact on the wider society – so it’s imperative that jobs advertised go above and beyond the basic role profile. Successful hiring campaigns should focus on what the candidate can expect as an employee of that business – there should be an element of ‘selling’ the benefits, the culture, and the development opportunities available.

Savvy jobseekers will no doubt do their research and lift the bonnet on the inner workings of your Firm – so ensuring your employer brand is reflected well across review sites (Glassdoor, Google Reviews) and across your own social channels will help to bring advocates within your existing workforce to the fore, and really add to the credibility and authenticity of your brand. Directing jobseekers to internal success stories and case studies on your site, or a vibrant ‘Work for Us’ section will really help to bring the role to life and give creative insight that allows candidates to visualise themselves working for you and being part of the fabric of your business.

Don’t discount contracts that offer training

We often speak to candidates who are considering a move to new sector. And, whether that catalyst is redundancy, a change in personal circumstances or because of a prolonged career break – we do advise that it is indeed possible – although not always easy or straightforward.

It is often par for the course that business owners and Hiring Managers will primarily look to attract candidates with proven track records, specific sector-experience, and demonstrable evidence of suitability for the role – but offering training opportunities if you are able could really open the door to candidates that are a great fit culturally, and willing to upskill.

The onus may not necessarily be on the end Hirer to provide or run the retraining course – there are a multitude of free and subsidised training online for a plethora of subjects and skill sets, so as hirers, being receptive to candidate profiles that indicate more recent training, or discernible industry knowledge could pay dividends.

Casting the net wider…consider home/remote/hybrid options

The pandemic has certainly brought about a lot of change across many professional sectors, not least the urgent acceleration in technical solutions to support homeworking en masse. And, after arguably a shaky start, most businesses have on the whole embraced the advancement of systems development to support everything from project management to internal communications channels to drive business forward across a fragmented workforce.

We are still, even a couple of years on from the first national lockdown, inundated with headlines focused on how (and where) we will work in the future. Hybrid working certainly seems to dominate and seen by many as the most likely future state across many professional sectors. We are already seeing a marked increase in home- and hybrid-contracts being offered, especially for businesses who are looking potentially outside of their locality or where options may have already been exhausted. Whilst this solution may not work for every business and does come with much-documented challenges on a longer-term basis, it does mean that traditional recruitment based on commutability is cast aside and can really open up opportunities to a much bigger pool of suitable candidates.

Whilst reporting around ways of working rumble on, business lobby groups have argued that it is ultimately down to the firms themselves to decide where that work is done. Whatever the outcome, the work-from-home guidance is still a hot topic of debate, with businesses ultimately having three choices – ‘home, hybrid, or hub’ – a mantra coined by Lloyds Banking Group who have shared their model and how they believe it will allow their people to work more effectively. Whilst there are some business owners that ultimately may wish to return to ‘normal’, casting the net wider by reviewing the feasibility of home- and hybrid- contracts may be a wise commercial move – especially as, put simply, it is what many employees want.

Make them an offer that’s hard to refuse

We see time and time again the recruitment process fall down at the final hurdle – when the interviews have taken place, the Candidate ticks all of the boxes in relation to the role, and the offer is put together…. only it just doesn’t quite hit the mark. Taking time to consider an offer that is compelling is vital, although equally it’s important that the individual in question is not left waiting unduly; particularly if there are other Firms, (your competitors) in the side lines also vying for attention.

The Financial Reporter recently recounted research conducted by analytics company, Visier where over half of financial employees in the UK are reported to be actively looking for a new role in the next 6 months. And, from talking to candidates, we often see the same pattern – namely a role that addresses work/life balance, progression and career development opportunities, training and upskilling programmes, and fair remuneration. It is also good practice to review salaries and wider benefits packages across your own competitors for benchmarking purposes. After all, what may seem like a compelling offer may turn out to be a damp squib if some due diligence on market rates isn’t conducted at regular intervals.

HR Professionals from Forbes Human Resources Council defined what makes a successful job offer including the following pointers:

1. Start conversations around salary early so no one is left guessing.
2. Be transparent about things like bonuses, benefits, and compensation.
3. Build a relationship throughout the hiring process – building trust and having open and honest conversations from the get-go.
4. Don’t compete solely on ‘the package’ – a holistic employee experience that is instilled in the culture is more of a focus than ever. Highlight this wherever possible.
5. Do be open to special requests – understanding what is important to candidates and listening to the ‘whys’ is good practice and may offer competitive edge if taken on board.

Don’t panic hire

Hiring during a skills shortage can sometimes instigate rushed or knee-jerk reactions particularly when recruitment projects have been running on longer than anticipated, and especially when the unfilled role is impacting the bottom line. Once hiring budgets have been approved and the job specifications are written and published, there is often, in our experience, an element of urgency to move through the process – yet moving too quickly and not taking due care and attention with a thorough review of candidate profiles can be costly in the long term.

In a survey from People Management, some 39% of hiring managers realized that they had made the wrong decision within two weeks of the new recruit starting. What they may not be aware of however is that in most cases* the true cost to the business of this decision is roughly 3.5 times their annual salary – which in the current climate will be difficult to absorb.

Working with recruitment specialists will allow businesses to enhance their search capabilities to get the right ‘fit’ first time, every time. With the rapid acceleration of video platforms and tech to support the likes of virtual onboarding, candidate screening, assessments and shortlisting can be further enriched and really add value to what can be a complex and difficult process. Being resolute around what type of individual or individuals are right for your business is still imperative and moving away from this or making compromises to get the role filled quicker may come back to bite you.

Don’t go it alone – enlist the help of experts

Utilising a sector- and regional-specialist recruitment agency will undoubtedly give you a head start with your hiring campaigns – furnishing you not only with market insight and that helicopter view of the hiring landscape, but the inside track on movement and access to talent pools of active and passive legal professionals.

At Clayton Recruitment, our consultants can offer practical, honest advice on the fillability of roles, salary benchmarking and insight into requirements and drivers of jobseekers in the current climate.

Experienced, qualified candidates are often time-short and as such are increasingly approaching agencies to represent them in the market rather than go-it-alone. Skilled in ‘selling’ your business and elevating your roles through strategic marketing – it makes absolute commercial sense to bring in the experts when the hiring landscape remains complex, and the candidate, at least for now, is King.

It is certainly clear from conversations that we have daily with leading businesses across the country that many are actively rethinking their talent strategies at all stages of the employee lifecycle – to attract, engage and retain skilled professionals in a highly competitive job market.

If you are actively searching for a new hire at the moment, we’d love to speak to you. Click here to speak to one of our experienced Legal specialists or call 01772 259121 for more information on how our exceptional recruitment experience can enhance your hiring strategy.

What’s Next?

We are on the verge of a virtual hiring revolution. For some time now, recruitment has been growing increasingly virtual.

Before the pandemic, the Clayton group had already begun utilising video interviewing for our client and our candidate recruitment, with great results.

We have invested in the latest video technology that provides an unparalleled recruitment process for both our legal clients and jobseekers.

Contact the Clayton Recruitment team today if you would like support to develop your recruitment strategy or job search in the virtual age.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, and Engineering appointments, on a permanent basis.

If you are looking for your next career move, we can help. Call us on 01772 259 121.

The 2020 job market was undeniably challenging with high levels of unemployment and a seismic shift to homeworking and virtual offices for many industries. And, whilst there is still much uncertainty as we look ahead – particularly amongst those industries hardest hit by the COVID pandemic and subsequent lockdowns, a number of areas are gaining momentum once again with the proactive hiring of Sales and Marketing roles across multiple sectors in response to changing consumer behaviour and business needs.

According to the latest Bellwether Report from The IPA on marketing spend intentions and financial confidence, marketing budgets are still in negative territory as businesses continue to ride out the impacts of COVID as well as uncertainly in many sectors brought about by Brexit. However, there are signs of ‘green shoots ahead’ as 2021 picks up pace and companies recognise the importance of planning now and taking back market share through sales and marketing strategies.

In a special edition of their Emerging Jobs Report, LinkedIn reported on the roles experiencing the highest growth between April to October 2020, with a high % under the widely-cast net of Sales and Marketing including Digital Content Freelancers, Social Media and Digital Marketing specialists as well as other creative roles including screenwriters, illustrators and writers. And, whilst particular specialisms (and budgets) such as those in Event Management and PR are still in a state of flux, businesses with a back-to-basics acknowledgement that Sales and Marketing investment is key to long-term business success will surely reap the benefits as the economy, and society, start to recover.

Nevertheless, company budgets more generally will continue to be closely reviewed and justified, including those attributed to the recruitment of talent. Savvy business owners have long realised the value that they get from relationships and partnerships with Recruitment Agencies in attracting top-tier candidates, and even in tempestuous markets like these, nurturing those collaborations to drive business growth is demonstrably advantageous.

Admittedly, whilst it is our job to shout from the rooftops why businesses should use the services of a Recruitment Consultant to give them tangible competitive advantage, now more than ever, those who are tapping into sector expertise of agencies are reaping the benefits and bringing on board Sales and Marketing professionals that are highly skilled and actively looking for work.

Market Overview

Recruitment Consultants have a vested interest in understanding the sector in which you’re looking to recruit and because of the trusted position that they have with Candidates – both active and on a long-term basis, they will undoubtedly be able to offer you strategic insight around movement and activity they are experiencing in the market. Good agencies will have an in-depth knowledge of Marketing specialists that are in demand and a Consultant will be able to offer you impartial and professional guidance on the things like salary benchmarking and market mapping as part of a truly consultative relationship that ensures you are fully armed and aware of your options.

Time better invested

We know from talking to our Business Owners and professionals in Human Resources that homeworking, whilst necessary over the last year (and of value to many), has resulted in unintentional overtime as the office-commute is depleted and the lines between family and work life are increasingly blurred. Hours worked are increasing, and businesses are perhaps not only cash-poor, but time-poor too.

HR departments are often stretched with many other business priorities, and senior management are unlikely to find the time to dedicate to sifting through hundreds of CVs, shortlisting, interviewing and offer-negotiation. According to job board CV-Library, entry level vacancies attracted many thousands of applications back in August 2020 – a sign of the jobs market and associated redundancies no doubt, and whilst more niche roles may mean this volume is whittled down a little, it is certainly a big ask and expectation that a company undertakes this level of focus on top of the ‘day job’.

Even with the world of technology, multiple job boards and social media channels at your fingertips there is no doubt that a good Recruitment Consultant will want to take time to understand your business and hiring strategy inside out; your growth plans, your objectives for bringing other Sales and Marketing professionals in, and your ‘Employee Value Proposition’ that sets you apart as an employer – but this should be an investment that will pay dividends in better representing you in the market. Agencies that keep you updated on progress, whatever the outcome, are worth their weight in gold and should allow you to have confidence that they will search the market for Candidates that are a best fit on all fronts- freeing up time for you to focus on preparing for interviews and the sharper end of the process that will hopefully lead to an offer.

Access to the inside track

In certain specialisms, the active pool of candidates has increased, yet in others, particularly those within Digital Marketing, talent shortages are still abound. Knowing what is ‘out there’ in real terms can often be overwhelming and unclear. A Recruitment Consultant will not only help to cut through the noise but will also be able to furnish you with the finer detail of Candidates on the market as well as general mobility of those looking for career progression.

In addition, many Recruitment Agencies will represent Sales & Marketing professionals on an exclusive basis meaning that in turn, you will have access to top-drawer individuals often before they are seen as ‘active’ jobseekers; giving you a head start on your own competition. The passive market is truly untapped potential, and Recruitment Agencies will already be strategically communicating with these candidates that you will not find applying to your roles or visiting your website.

Costs-Savings

It does seem counter-intuitive to focus on the savings a Recruitment Agency can offer a business, as the service itself does come with a cost. However, businesses should look instead at the overall value that they get from outsourcing this activity. Costs associated with advertising roles, tech to aid matching and candidate screening can be significant although the impact on not filling the role in a timely manner may be more damaging to the business than such outlays. Many agencies earn their fee only when the successful candidate starts their position and passes their probation period ensuring that agencies are always driven by a targeted approach that demonstrates a deep understanding of your requirements and matches those with only the most relevant individuals. Conversely, the cost of a bad hire (and associated expenditure on training and onboarding) can also be hugely damaging to businesses – so getting it right first time is the goal for all parties,

The human touch

A professional Recruitment Agency should, in this day in age, have a world-class ‘tech stack’ that tangibly benefits their Clients and their search for skilled professionals. Whether that is through systems that produces better matches between roles and candidate profiles or enhances candidate screening with tools like psychometric testing. Technology undoubtedly can aid the recruitment cycle and chance of success of a good fit for your business.

That being said, overwhelmingly where Recruitment Consultants excel is the personal touch that you get from speaking candidly, confidentially and openly with another person. Adding to headcount can be draining – financially and through time spent searching the market with sometimes no experience of that industry, and whilst they may have their part to play, automatic watchdogs and the like alerting you to new candidates pinging into your inbox just won’t offer the emotional support and empathy that you get from Consultants who are fully emersed and experienced in the recruitment cycle and all its nuances.

Salesperson, Negotiator, Arbitrator.

Recruitment Consultants are unashamedly sales-trained and commercially minded, and when you take those skills and couple them with a deep-rooted understanding of their clients, the result is professional representation from someone who knows how to ‘sell’ your business– your culture, working environment, mission and values – and leverage those elements with the non-negotiables of the candidates. This is crucial in a competitive market and smaller more specialised pools of jobseekers.

Moreover, once an offer is on the table, your Consultant will act as negotiator (sometimes arbitrator) with the candidate in order to not only cover off some of the basics like remuneration and package, but set expectations around notice periods, start dates and the finer details of the contract. All without you having to have any forced or awkward conversations at the early stage in your relationship.

Service-led support throughout relationship

Support for Clients should not end once an offer has been accepted either. Many agencies will proactively offer guidance if required around the lead up to start date for your new hire, how to combat counteroffers, and keep lines of communication open between all parties.

Whilst the world is still arguably in a state of flux in many ways across the economical spectrum, we are seeing real confidence once again in a number of Sales and Marketing roles with firms that are committed to their growth strategies and bringing in talent that supports their vision. As demand outstrips supply in several practice areas including Digital Marketing, businesses who are now thinking beyond notice periods will find that now is a good time to strike and take action.

If you would like to speak to us confidentially about market conditions, candidate mobility within your sector or geographical region, or if you are actively looking for talent now and would like us to help navigate the market, we would love to chat. Contact us or call the office on 01772 259121 for more information on how our exceptional recruitment experience can help your hiring strategy.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.
With specialist divisions covering Commercial, Financial, and Engineering appointments, on a permanent basis.

If you are looking for your next career move, we can help. Call us on 01772 259 121.

If you would like to access our free guides, view them all here.

Recruitment should be in every strategic business plan. Recruitment is a necessity in business, yet in times of crisis, some short-sighted organisations start to disband their HR department to cut costs – leaving the company in a precarious position.

Aside from the fact that cutting your HR department will make growth and expansion more challenging – there are also unexpected vacancies to think about. What often happens is that the recruitment process is left to someone who is either unqualified or who lacks time – not an ideal scenario. Today we look at how businesses can approach recruiting when their HR departments have been severely affected by Covid.

Get Your Job Adverts Working Harder

Think of your job advert as an extension of your company brand – it should act as a beacon not just to attract the best candidates to you, but to ensure that the candidates you are attracting are ‘right’ for your business.

Businesses recruiting with an HR department can be tempted to hire the first person who applies who is qualified. And this is understandable.

But you must consider the implications of hiring someone who is not right for your company culture – and this can happen when hiring is done in a rush.

So spend some time crafting your job advert to signal to applicants if they will really be a good ‘fit’ for your organisation.

Some tips include –

• Skip the buzzwords – say what you really
• Be as detailed as possible, but keep it succinct
• Focus on where the company is going – this will attract driven individuals
• Be honest and realistic – often when companies can’t find the ‘right’ hire, it is because they’re looking for a unicorn.

Of course, you can always work with an expert recruitment company to write your job adverts. At Clayton Recruitment, we can not only compile talent attracting job descriptions for you; we can help you to understand what it is your team is lacking.

Promoting Your Brand To Attract Talent

I have been surprised at the number of businesses who have gone quiet on social media throughout the pandemic.

It has never been more essential to promote your brand and keep your name at the forefront of your customer’s and client’s minds.

But this is also a great way to attract top talent to your business.

Use social media, LinkedIn especially to promote your company brand, to position yourself as an employer with your finger on the pulse.

Many great individuals are looking for new roles right now, and they will be attracted to the companies who have the most engaging profile, whether that’s social media, your website, a YouTube channel or podcasts. Get your name out there, and the best talent will be attracted to you.

If you don’t have a dedicated person to run your social media account, appoint a member of staff to do checking regularly and interacting with people. And this doesn’t have to be a long task, even just 15 minutes a day will help to strengthen your brand.

When you are more active and engaged on social media, you can then build a talent network which will be the next stage of your recruitment drive when you haven’t got a dedicated HR department.

Build a Talent Pipeline

Having an active audience and interacting with people from your sector on social media and LinkedIn is a great way to start building your talent pipeline.

A talent pipeline is the best way to ensure that you have people lined up for your upcoming vacancies – remember that you never know who might be handing their resignation notice in next.

I’ve mentioned LinkedIn and social media, and the following are great ways to build a talent network –

• Hold or attend sector webinars. Due to the pandemic, networking has gone fully online. Connecting with members of your sector virtually is a great way to increase interest in your brand and your business.
• Use your existing contacts – do you have an employee referral programme? Do you keep in contact with previous candidates and applicants?

Building a talent pipeline is going to be essential for your business strategy if your HR department is not operating at full capacity. Get in contact with us here if you would like to discuss how we can help you build a talent pipeline.

Consider Temporary and Contract Employees

This is one of the best ways to recruit when you need to fill a vacancy or to help your organisation with what it needs right now – that is not a long-term commitment.

The rise in temporary and contract employees happening right now shows that many employers are using this as a strategy.

Hiring an employee on a temporary basis, whether that’s an interim director or a marketing specialist, is the ideal solution to getting the HR resources you need into your business right now as you figure out what you need in our new normal.

We specialise in temporary and contract work, and we can help you find the talent you need on a non-permanent basis.

If you would like to know more about how we can help you hire for the roles you need during this business-critical time, on a flexible, temporary basis, get in touch with us today.

Call us on 01772 259 121 or contact us here to find out more about our temporary recruitment service.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on a permanent basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

In any organisation, there will always be a certain number of skills gaps. As the Coronavirus Job Retention Scheme comes to and end, it is now that companies realise how vital it is to take stock of their employees, where they want their business to go, and see how the two directly correlate.

You may have had an idea for some time as to who from your pre-Covid team, will be returning to their roles, and also who won’t and therefore it’s time to conduct a skills gap analysis of your post-furlough team. This blog contains a how-to guide. Finding out where the capability gaps are in your organisation are the first step to putting in place a plan to close this gap, and strengthen your team.

So let’s take a look at how to perform a skills gap audit, and what to do if you find any critical gaps in the abilities of your team.

Identifying What Roles Your Organisation Needs

The roles that you had in your organisation pre-Covid might have changed now that your team has returned. Has the size or the nature of your business changed? Are there departments which have grown or decreased due to changes in the market?

During these times, it would be more unusual if your business hadn’t changed, so an audit will likely be in order.

The following is the three-step process of discovering where your skills gaps lie.

Step 1 – Identify the Skills Your Organisation Needs

Identifying skills comes in two parts – finding out which roles are necessary for your organisation, for example, depending on your sector the range might be varied from:

• the number of packers you need to work in a warehouse to meet demand,
• or the number of team leaders,
• or care assistants
• The number of customer service people,
• or the number of accountants required in your accountancy firm.

Many organisations are currently trying to cut costs, to deal with the uncertainty that Covid has caused across many sectors. Of course, no employer wants to be overstaffed, but the consequences of being understaffed during this critical time will be more severe. And with the UK economy growing the way it is, from an increase of 11.4% to 15% in the third quarter – planning for growth is a smart idea.

Questions to ask include –

• Where do we want the organisation to be?
• In which areas are we planning to expand into?
• With the current workforce, is our desired level of growth possible?
• Do we lack knowledge and resources in certain areas?

Once you have identified the number and the nature of the critical roles you need in your organisation, it’s time to find out if your current team have the skills required.

Step 2 – Assess the Current Skills in Your Team

Assessing the skills in your current team will mean individually reviewing your current team’s abilities.

For each role, use the following framework to evaluate team members –

1. The employee is unaware of this task.
2. The employee is aware of this task but does not have the skills to perform it.
3. The employees can undertake the task assisted by someone else.
4. The employee can perform the task unaided.
5. The employee possesses the skills to teach others how to perform the task.

This assessment can be performed either by the employee themselves or by their managers or supervisor, and you will get the best results if you work together with your employees to discuss their skills and abilities.

Step 3 – Bridging the Gap

From your analysis, you will quickly see how you might have many employees who are at the same skill level, and a lack of employees who possess the necessary capability to grow in the areas you want.

Where are the expected gaps?

There are skills gaps in many sectors across the globe, with the financial services sector and manufacturing two of the most affected areas.

The skills gap in the financial services sector has been increasing year on year, up 30% in recent years.

In manufacturing, a recent study of organisations found that 81% of employers were finding it difficult to hire employees with the skills they need to expand.

Your Next Steps

Once you have discovered where your skills gaps are, the next logical step is to find the talent you need. When you do this, working with a dedicated recruiter in the commercial sector, you will deliver results faster than internal recruitment alone.

At Clayton Recruitment, we are experts at finding you the talent you need to fill a particular skills gap in your organisation, and many of our clients are finding this service invaluable in the current climate.

We can even provide help if you are unsure where your skills gaps are and would like to talk to an expert about what your organisation might need moving forwards.

You can get in contact with us today by calling 01772 259 121 or send us an email by clicking here.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on a permanent basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Hiring during a pandemic – it’s not something that many employers thought they would ever be doing.

After the imposed slowdown of the U.K. economy, businesses are more aware than ever of how critical it is to have the right team in place.

But the pandemic has also created the challenge of business planning – many organisations aren’t sure of what lies in store for the next few months, perhaps even years.

Protecting jobs has been a central focus of the fallout of the pandemic from Rishi Sunak, our Chancellor to Managing Directors across multiple Corporate and SME organisations.

As we now emerge into the ‘recovery’ stage, employers who have opportunities for candidates must decide on their hiring process to avoid being swamped by candidates and making the ‘right’ decisions from the many candidates available.

If you’re currently in the process of hiring temporary workers for your organisation over the next few months, this guide is for you.

Temp Workers for Your Post-Pandemic Organisation

Hiring temporary employees might not have been on your business plan at the start of the year, but the pandemic has forced many businesses into doing so, to protect themselves as we find a new normal.

The Office of National Statistics (ONS) figures show that the number of temporary employees in the U.K. increased by 1.6% on a seasonally adjusted basis for the three months March-May 2020 compared to last year.

If you’re hiring temporary employees right now – you’re not alone. Delivery giant Hermes just announced they are to hire an additional 10,500 workers in the U.K. after the surge in new demand.

Temporary and contract workers are a smart choice for employers, as they offer more flexibility and less commitment during this business-critical time.

Let’s look first at applicant tracking systems and how these could be helping or hindering your temp hiring process.

Applicant Tracking Systems for Temp Workers

When hiring temp workers, speed is critical to the process – is it time you reviewed your applicant tracking system?

Many companies continue to use outdated tracking systems which could be harming your recruitment process. Now more than ever, you need to know that you can rely on your ATS and that it is helping, not damaging your recruiting efforts for temporary roles.

If your ATS is turning away more candidates than it is attracting, or if it is filtering out suitable candidates without your knowledge, you need to remedy this now.

Right now, there is likely to be an influx of applicants for roles, and you need to make sure your system isn’t missing the best applicants.

My top tips for evaluating your ATS are:

• Decide if the amount you are paying for the software is giving you a decent ROI.
• Consider if the features of your ATS are pulling in the temporary candidates you need right now.
• Are you able to accurately measure and track whether the ATS is providing you with quality candidates? If not, it might be time to consider a different recruiting method.

Next, let’s look at how current hiring practices are affecting the hiring of temporary employees.

Video Interviewing

Since the pandemic, hiring has gone digital, with many organisations and recruiters alike taking to video to interview candidates, at least for the first stages of the recruitment process.

The pandemic caused a spike of 67% more companies using video interviews to hire for critical roles, and this worked the other way too, with a 150% increase in candidates wanting to upgrade their digital CV with a video.

Video interviewing is a great – and safe – way to interview several candidates when you have multiple applicants for a temporary vacancy.

Set aside a day to conduct video interviews with your candidates, but with social distancing measures in place, safe face-to-face interviews can also now take place. Remember that an in-person interview is the best way to ascertain if a candidate is a good fit for your organisation, even if the role is only a temporary one.

Hiring Candidates with the Right Skills for Flexible Roles

Flexibility is going to be a key theme in businesses going forwards, and companies who fail to flex could find themselves in trouble.

When hiring temporary workers, you must think past the immediate role the candidate is applying for. Think about how much value your applicants can bring to the role – what other soft and hard skills do they have, and what experience do they have in different positions?

With an influx of candidates currently on the market, now is an excellent time to hire employees with great in-demand skills, think problem-solving, customer service, excellent communication skills, critical thinking, and creativity.

In a period of economic downturn, it can be easy for employers to forget about forward-planning, as they look to fill roles with the employees they need right now. When you hire with the future of your organisation in mind, you are protecting and strengthening your business for years to come.

This means hiring the very best from the available talent.

Finding the Best Talent for Your Temporary Roles

Before the pandemic, Clayton Recruitment specialised in finding the best available talent for temporary commercial roles, and that’s what we’re still doing today.

Our extensive network and connections can put you in touch with candidates, who can add value to your business now, in their temporary roles, and for when the time comes to make more permanent hiring decisions.

Remember, even though you are hiring for a temporary role, you should employ the same high standards in your hiring as you would for a permanent employee. As the current business environment is changing so quickly, you might need permanent employees faster than you think.

The cost of a wrong hire can be in the thousands; it can be costly in terms of time and effort too.

For peace of mind that you are hiring the very best temporary employees from the current pool, work with a recruiter with extensive experience in this field.

Clayton Recruitment offer a tailored recruitment service for each of your roles; we have the insight, network and market credibility to supply you with the temporary candidates you need right now – get in touch with us here to find out how.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

The COVID-19 outbreak has altered the dynamic in recruitment. While some industries have seen recruitment freezes, others are struggling to locate the employees they need.

With furloughs and some inevitable redundancies in various organisations and sectors, finance and accounting departments remain necessary throughout, which has contributed to a shortage of finance candidates.

With almost half of senior leaders in the financial services sector reporting high competition for finance roles, and now the added challenge of recruiting in the age of coronavirus – finding the right finance candidates is not an easy task.

Companies looking to hire and retain finance employees are struggling to locate the talent they need. Today, I want to discuss why, and what your organisation can do about it.

The Skills Shortage

A general shortage of candidates is the first problem organisations must contend with to hire their next Credit Controller or Payroll Assistant.

Before the COVID-19 outbreak, employers were struggling to hire talent due to a skills gap. Data from the Recruitment & Employment Confederation (REC) Jobs Outlook Report found that between May and July 2019, 46 per cent of employers of permanent staff expressed concern over finding enough suitable candidates for their vacancies.

The skills shortage in the UK has increased year on year, as employers struggle to locate finance candidates for pivotal roles within their team.

Businesses Competing for the Best Finance Talent

The headlines we have seen recently about COVID-19 potentially damaging the UK job market do not tell the whole picture.

Shortly before the coronavirus hit the UK, chancellor Rishi Sunak boasted of a ‘national jobs miracle’. There was indeed a steady growth of jobs in many sectors, and tying in with the skills shortage, many employers were struggling to locate talented employees.

While the hospitality, retail and travel sectors have been affected, in many areas of the UK economy, there is a steady progression.

The coronavirus outbreak, however, has put an unprecedented strain on many finance departments, due to recent financial activity – let’s take a closer look.

Finance Departments Affected by Coronavirus

Finance departments have had to alter their regular schedules in line with new increased financial activity.

Cashflow forecasting, audits, tax, accounts assistants dealing with debts – all of these roles have been put under increased pressure due to changes caused by COVID-19.

Nearly 300,000 companies applied for CBILs (Coronavirus Business Interruption Loans) last month. Pausing and taking stock of all incomings and outgoings is not something which finance departments had planned to do at the start of the year. For this reason, many businesses are seeking extra help in finance departments right now.

There has also been a sharp increase in credit controller roles as businesses futures look uncertain and as some will inevitably close permanently. A quarter of all UK businesses have temporarily closed due to COVID-19, with half a million companies reporting that they are in ‘significant financial distress’.

For now, and the foreseeable future, recovery and debt collection will be a focus for many finance departments, with an increased need for employees within these roles.

For businesses that remain open, getting their finances in order after the significant changes that coronavirus has had is a difficult task, the scale of which we will not know for weeks to come.

Remote Recruitment

Finally, an additional problem that businesses have had to contend with is the physical difficulty with hiring at the moment.

Social distancing measures have meant that the face-to-face interviews have been halted and recruiting in general in lots of companies has ground to a halt – despite there being empty vital positions.

Many businesses are not equipped to conduct virtual recruiting, and in light of the recent situation, there hasn’t been time to set up a process.

If you are in need of finance candidates for a vacant role, and you haven’t got remote recruiting procedures in place – we can help. Get in touch with us here to find out about how our recruitment service is continuing and how it can help you recruit in lockdown.

How We Can Help

If you currently have a finance vacancy in your organisation and are struggling to navigate the current job market to find appropriate candidates, we can help.

Our team of experts are working remotely to help you find the finance candidates you need to help your organisation through this challenging time. If you have a finance vacancy you would like to discuss, get in touch with our team here today.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.