When things are going well in your job it’s a great feeling. Work that interests you and which you find enjoyable doesn’t just make the week go by quicker, it leaves you feeling fulfilled and that you are making a difference.

But what happens if things aren’t going quite so well? What tell-tale signs should you look out for, and how can you tell whether seeking employment elsewhere would be beneficial? With 24% of British workers feeling that their workplace culture is not supportive, being able to recognise whether your job is going well or if elements of it, such as culture, could be improved is important. That’s why we’ve put together this guide to help you determine how well your job is going – and what you can do to make a positive difference.

When things aren’t quite going right in your position

In life and at work things sometimes go wrong. Perhaps you applied for a promotion that you didn’t get or maybe you made an honest mistake in your work. Whatever the reason, when things don’t quite go right, it can be very off-putting. It can leave you feeling distracted, worried about your position, and this can often lead to underperformance, creating a vicious circle.

The most important thing is being able to recognise when you can make improvements and when things are beyond your control. For example, asking your senior team or even HR for feedback might explain what you could do differently next time to secure the promotion. Or maybe you’ll discover that the budget for the new position was unexpectedly withdrawn, which isn’t something you can help. Positive action will give you a clearer answer than worrying about a situation will, and will save you the sleepless nights too!

How do you know if you should stay in your position or leave?

Being positive and taking proactive steps are important. However, if you feel that things aren’t quite right it’s still important that you consider whether you should stay with or leave the business.

If you’ve asked yourself what changes you can make for the better, acted on those changes, and things still aren’t working out, the next step is to speak to your manager. Can they provide extra support? If things don’t improve, or if help is not forthcoming then it could be a sign that it’s time to consider a new position.

What are the warning signs for when things are not going well?

Determining whether your job is going well or not can be tough, although there are signs to watch out for which will help you decide.

Internal factors: Low motivation is a clue that your job is not fulfilling you. If you fear the thought of working with colleagues or seeing your boss then it’s also a sign that things could be better. Spending time wishing for the weekend or dreading Monday morning are also indicators that the job is not going as well as it could.

External factors: Key things to watch out for which suggest that your job is not going well are missing targets, being invited to performance reviews by management, and not being asked to perform certain tasks. Ask for feedback wherever you can as this will equip you with information which you can act on and try to change things for a more positive outcome. If the feedback is vague, very negative or you don’t receive any, then it could be an indication that the job isn’t playing to your strengths.

What is your workload like: too much or not enough?

Your workload has a big impact on your success in a position. While being busy can be very motivating, having too much to do can be detrimental. Figures from the Health and Safety Executive indicate that 526,000 workers suffered from work-related stress, anxiety and depression during 2016-17. Earlier reports suggest that 44% of all work-related stress was caused by the individual’s workload. If you find yourself in a similar situation, then a discussion with your manager could result in something more achievable.

On the other hand, maybe you feel that you don’t have enough to do. If you’re unmotivated or under stimulated by your work, it could mean that the position isn’t quite right.

It’s about achieving a balanced workload that will challenge you without leaving you burnt out.

Is the company culture right for you?

The culture of a company influences not only your work but also how much you enjoy working in your job role. If the culture doesn’t appeal to you, then it can be a major factor in prompting you to leave. Research published by Deloitte found that 87% of companies believe that culture is important and are working to improve it. While that’s an encouraging thought, it doesn’t necessarily mean that your employer’s culture fits with you. In fact, as little as 13% of the global workforce is ‘highly engaged’. If you feel that there’s still work to be done on your employer’s company culture, or if you don’t feel engaged by it, this will impact on how you feel about your job and your performance in the end.

Do the firm’s values marry with your own?

The values of a business often link closely with its culture. If the values don’t match up with your own then you might find that things don’t go smoothly in your job. Company values often influence the everyday things about a workplace, such as how colleagues interact with each other. They also have an impact on much broader issues, covering everything from the company’s social responsibility to their environmental policy, it’s gender pay gap reporting to flexible working.

If any of these values differ to yours, the impact is likely to affect how you feel about your position. For example, Deloitte and Timewise carried out research which found that 30% of flexible workers felt less important than their colleagues. Whatever your company’s values, if they jar with your own personal values it can make your experience of a job very unenjoyable increase your chances of looking for a new position.

Feeling happy with your decision

Whether you decide to stay in your current job role or to move on, the most important thing is that it’s the right decision for you. Taking the above into account will help you establish whether or not you should stay and try to make improvements or to jump ship.

We’ve worked with professionals for decades to help them get the best out of their careers – whether that means staying or leaving a job. So, if you’re feeling unsure about the best course of action, then speak to one of our team on 01772 259 121 – we’d be happy to help.

If you are thinking of moving jobs, then you may like to read our blog: How can you tell if a job is right for you.

You can also register your CV online, and why not have a browse through some of our existing vacancies.

Highly skilled employees set your business apart and finding individuals with the right talent takes time and resources. This is why companies need to consider the importance of retention, rather than just focusing on recruitment.

Resignation rates are at 15.5% according to XpertHR. That figure is a five-year high, the need to improve retention is evident. Reducing turnover of staff isn’t just a cost-saving exercise. Staff that stay with you, are highly skilled and happy in their job make for a more profitable business that runs with fewer disruptions.

Cost of recruitment

Recruiting new employees is a cost to your business. According to research published by Glassdoor, the average time it takes to hire a new recruit in the U.K. is 27.5 days. This means one-twelfth of a year is spent on reviewing CVs, carrying out preliminary interviews, secondary interviews, communicating with recruiters and checking references. Factor in multiple hires, and that figure increases significantly.

Considering the amount of resource, time, money and effort hiring takes, it’s evident that concentrating efforts on retention becomes far more beneficial.

It’s never too early to think about retention

Onboarding is the first step towards retaining talent. Yes, of course, it’s more effective to retain existing talent than recruit new talent, but sometimes a new hire is what your business needs. Even before they start, a new employee needs to feel looked after – keeping in touch regularly and sending a welcome pack that explains benefits and expectations makes the perks of working with you clear and maintains their interest levels.

Brexit might be a source of uncertainty for many industries, but it seems to have sharpened the mind on one thing – ensuring your staff feel valued. CIPD found that 26% of organisations ‘report a greater emphasis on developing existing staff’. The report also highlighted that more organisations are involving employees with their business strategies and encouraging them to contribute their own ideas.

Management is your best defence against staff leaving

When staff feel secure and supported at work they are less likely to look elsewhere. Management must demonstrate excellent leadership skills, this isn’t just managing the workload or a team with exacting standards, it means having good soft skills too.

If you want to keep hold of your best employees, then you must also encourage them to manage themselves and be invested in their careers. Maintain regular contact with them through formal appraisals, informal and open discussions and put the ball in their court. If they feel that they have a say in their own work and career they’ll be more engaged and more likely to stick around.

Training and Development

These two words are the most important words in your vocabulary if you’re going to successfully retain staff. If your employees don’t have what they need to do the job then their focus and energy will be put towards finding a new position elsewhere. The Distance Learning College found that 69% of employees are ‘open to better opportunities’ and a huge 40% of staff leave within a year if they have received poor training.

A strong training plan for new starters will equip them with the knowledge they need to feel confident on the job. Encourage staff to think about their own development, support their plans and listen to them. Investing in your people shows that you’re dedicated to them and will increase their commitment to you.

Recruitment costs vs. benefits

Recruitment takes time, effort and resources. There’s no denying that the right hire at the right time can make a huge difference to the business, yet a revolving door of talent increases the cost of recruitment exponentially. Retention starts to look a lot more appealing if you weigh the cost of recruitment against the benefits of retaining staff. Time spent training and looking after your best talent will pay you back dividends, with happier staff, you’ll have happier clients, and your business will be all the more competitive.

If you enjoyed reading this blog you might like our other post: Talent drought: How to attract the best against the odds.

And if you’re recruiting now, you can talk to one of the team on 01772 259 121, or you can register your vacancy online.

A high-performing team is what any employer would want. A high-performing team of efficient business professionals, that drives profits and gets results might not be as far off as you think. Building an attractive employer brand takes work; writing compelling job descriptions and creating an excellent culture is only the beginning.

Even before your new recruits join the company, high-performing teams require excellent leadership, support in their development and constant engagement. Our guide to high-performing teams tells you everything that you need to build one successfully.

Successfully onboard new team members

Building a high-performing team requires careful onboarding. There are two stages to this process:

1. Establish what you want to achieve. You need to decide when onboarding will begin, what impression you would like to give to new staff, the tools that will help them do the job and goals you’d like them to meet. The most important thing to think about is how you will measure success and get feedback on the process. If you don’t have the information to work with it’s hard to make future adjustments.
2. Put systems in place to achieve what you want. Prepare the essentials like security cards, work emails and computer equipment in advance. Providing information around basic housekeeping points such as where the loos are, tea and coffee facilities as well as who to approach with questions will help put the new recruit’s mind at rest. And don’t forget that a warm welcome will ease nerves. Let the rest of the team know that a new colleague is joining and to welcome them to the group.

High-performing teams need a high-performing leader

According to the Adair International Institute, a three-pronged approach to leadership underpins successful teams. Leaders need to manage the task, the team and the individual in order to get the best results.

The task needs to be clearly set out and defined aims must be communicated to the group. Research by EY into high-performing teams indicates that 44% of team members believe that clear, achievable goals are the most important factor in what makes a successful team. The group needs to understand the task to perform it well and leaders must ensure this happens. Providing resources, establishing responsibilities and offering feedback are critical at this stage.

The team needs support to achieve its goal and leaders can do this effectively by: equipping team members to deal with conflict, ensuring morale is high, establish standards of work, and develop leadership in team members. At an individual level, leaders must know all members of a high-performing team well. Awareness of strengths and weaknesses means leaders can effectively delegate and improve management of the high-performing team. This links closely to another key element of high-performing teams: how to manage support and training.

Support high-performing individuals, benefit the team

Awareness of individual weaknesses means that a leader can put in place measures to help them contribute to the team. Praise and recognition at the right time are beneficial in maintaining motivation.

Training is key to keeping the overall team on track. Seeing that an individual needs help in a certain area means training can be given to bring them up to speed. Managing the individual carefully benefits the team because each person has the skills to achieve the overall task aim. When new people come into the team, working with them to establish a plan for their development means you can cover all bases and fill in any gaps that might cause the team to fall short. And by improving the individual’s performance, you’ll get the very best from your employees.

Get the best from your employees

High-performing teams don’t happen by accident. Strong leadership from the top down keeps the team unified behind a common goal. Demonstrating integrity, inspiring others and problem-solving are among the top traits of an effective leader according to the Harvard Business Review.

There are three stages to getting the best from your employees:

1. Clear expectations: Set out what you expect from the start. Provide definitive goals and milestones to keep the team on track. Decide how the goal will be measured and build deadlines into the process that break the goal down into smaller, manageable chunks.
2. Consistent feedback: Feedback allows your team to keep adjusting and making continual improvements. Explain what you need from your team as the task progresses and encourage peer feedback, carried out in a constructive way.
3. Motivation and empowerment: Show that you value your staff and their effort. Offer praise, reward and an all-important ‘thank you’ when targets are reached to keep employees motivated and focused on the task.

Employee engagement

Building a team of talented professionals means constantly engaging employees. Culture, employer branding, and effectively leading your high-performing team are all important. The crucial element is managing performance at an individual level.

This is where deep knowledge of the individuals that make up your high-performing team pays dividends. As soon as a new staff member joins your team it’s essential to understand their objectives. Engaging them with the work, the team and the task integrates them firmly into the group. You can increase engagement through an ongoing system of performance management:

1. Individual fit with the team: Know what you want to achieve and communicate it to everyone. Make sure all team members are aware of how the goal relates to their role.
2. Conversations are powerful: Communication builds trust and relationships which are both vital to high-performing teams. Engage staff in conversation about your vision, their development and keep coming back to the subject. That way you’ll not only engage employees you’ll join up their development with the rest of the team and business, which will strengthen the team.
3. Agree S.M.A.R.T objectives: Unite team members who share a similar role behind a common goal. Make the goal ‘S.M.A.R.T’ – Specific, Measurable, Achievable, Relevant, Timebound. By making use of their knowledge and experience on the job you can create something meaningful which engages individuals and enhances team performance.

High-performing teams take time to build and need a clear plan for success. Your efforts will be rewarded with a group of individuals that work in sync with efficiency and precision. Constant feedback, conversation, motivation and inspiring leadership ensure that your team move forward as one, performing highly along the way.

Interested in turning your staff into a high-performing team? Our ‘Ultimate Guide to a High-Performing Team’ has more and will explain in detail how to create a formidable workforce. Download your complimentary copy or call us on 01772 259121.

If you found this guide useful, please do take a look at our other blogs and guides and don’t forget you can register your vacancy online.

The first 30 days are critical to any job. There’s a lot to take in, new names to remember and you’re still finding your feet and getting settled. On top of all of that, you’re keen to make a good impression, demonstrate your worth and integrate with colleagues. Not much to do then!

We’ve put together the essential tips to help professionals make it through their first thirty days. Follow our guide and you’ll not only survive the first month, you’ll be set up to thrive for a long time to come.

What to do in your first thirty days

The start of a new job is your chance to demonstrate to your new employer what a valuable asset you are. According to Forbes’ research, ‘professionalism’ is the number one trait that employers value. So how can you balance a high degree of professionalism with being focused, positive and enthusiastic?

There are three stages to bring all of these elements together:

1. Your first day: The most important thing you can do on your first day is to be on time. Lateness is unprofessional and gives the impression of a lack of care. Be friendly and open when introduced to colleagues, but don’t overshare or be tempted to speak negatively about your former employer.
2. Your first week: Show enthusiasm when delegated work and don’t be afraid to ask questions if there’s something that you don’t understand. Continue to meet with management and directors. Show an interest in what your new employer tells you about the department, the business and its vision. If relevant, relate this to your own experience, as it may well help the company.
3. Your first month: A new role, a new business and new colleagues all take a little adjustment. Be sure to attend one-to-one meetings arranged by your manager, and if these are not forthcoming then you can request them. Be open to feedback and give feedback in a thoughtful, constructive way. Make your development goals known and work on a development plan with your manager.

Being proactive will put you in the driving seat of your new career and will help you feel more settled and secure. It’ll leave a good impression on your new employer too!

How to make a good impression in your new job

Making a good impression at the start of your new job sets you up for success. It’s about demonstrating your value. You want to reinforce in your employer’s mind that they were right to hire you. The ability to work in a team shows that you’re interested in the collective success of colleagues and the company. Listening, enthusiasm and a willingness to get stuck in show that you’re a good fit while showing off your skills.

When meeting management, be open to what they are saying, especially if they are communicating their vision of what the business or department is working towards. Show an interest and bring your experience to bear: even if you’re not in a leadership position, your experience is valuable and if you have skills or knowledge that will help the organisation achieve what they want, share it. This will impress leaders and demonstrate your skills and commitment.

Making sense of the company culture

Getting to grips with a new job is one thing, making sense of the culture of a business is another. There are several simple things you can do to help you get familiar with your new workplace.

• Make use of your mentor – If you’ve been partnered with a mentor, they can prove invaluable in helping you understand the business. If you have questions about how things work, potential office politics, or anything that’s not necessarily related to the work but the everyday ticking over of the place, your mentor will be able to give you the inside view.
• Attend orientation, meetings and introductions – This will give you a good overview of the company and how it works. Meeting key players and observing them in action will give you a good idea of the leadership style and how this influences the business.
• Pay attention to feedback – Whether feedback is delivered as an everyday drip-feed or in more formal one-to-ones, it gives you a good idea as to the culture. Keep your ears open to what’s being said and learn to understand what is expected of you – being told what to adjust and how to make it better, helps you understand the company’s values in a tangible way.

How to integrate with co-workers

It’s likely that you spend more time with your colleagues than anyone else. So it makes sense to have good relationships with those you work with, even if you aren’t best friends. In order to integrate with colleagues in the first thirty days of your new job, there are a few steps you can take.

On your first day, be friendly and open. A smile and a firm handshake convey trust and create a good first impression. Take time to introduce yourself to your mentor and make sure that you go to lunch! Chatting with people away from your desks is much more likely to see you get along on a personal level which helps to enhance working relationships. Just beware of oversharing and don’t be tempted to talk negatively about your former employer: you’ll quickly destroy trust and be viewed as a gossip.

Over the coming weeks is when you can start to build and solidify working relationships. If your manager hasn’t arranged it, ask to be introduced to the department head. Being aware of who’s who will help you understand your work and build positive relations. If you’re invited to events or networking make sure to go along. Avoiding these kinds of situations gives the impression that you’re not a team player and can damage relations with colleagues.

Hit the ground running

Joining a new business can be a challenging process. But by going through things in a logical and proactive way, you can make the best of your first month. Ensure you tie up your own goals with the goals of the business, demonstrate your value and your boss will be thrilled with their new hire.

Our guide on ‘How to excel in your first 30 days‘ will give you more hints and tips on settling into your new role – download your complimentary copy or contact us on 01772 259 121. We’ve decades of experience working with professionals from a range of industries to place them in their ideal careers and we’d be happy to help with whatever challenges you’re facing.

And if you found this blog interesting please take a look at our other blog on ‘How to onboard yourself into a new job’. You can also register your CV with us online.

You have interviewed the perfect match and you want to be sure that the offer you put in front of the candidate is tempting enough for them to bite the first time. How can you be sure that they’re as enthusiastic as you are? When you’ve worked so hard to recruit the ideal candidate you want to get them into the role without delay.

This guide gives you the lowdown on putting the right offer together handling the offer stage efficiently, effectively, ending with you employing the very best talent for your business.

Communication

According to research carried out by CareerArc, 60% of candidates think that better employer communication would improve their experience. Don’t leave your candidates guessing what might happen: explain the next steps at the interview stage, manage their expectations and ensure that if you say you will follow up by a certain date, you do – even if it’s just to say that there’s no decision yet.

When you’re ready to make an offer, a phone call will give you another chance to speak with the candidate and gauge their interest level. If they seem pleased and verbally accept an offer of employment, you can feel reassured that it’s the right time to make a written offer.

Speed

As with communication, the speed with which an offer is made affects the employee experience. And even if you decide not to make an offer, let the candidates who interviewed know. CareerArc also found that those who never heard about a job were three and a half times less likely to apply to that business again. A week allows time to consider your options, two weeks might see the candidate starting to lose interest.

It’s also a good idea to stipulate how long the offer of employment stands for. Seven days is usual, although you may wish to adjust this as per your company’s circumstances. If a candidate hasn’t accepted within a week, it could well signal that they weren’t quite as bought in as you’d hoped.

Use employer branding to your advantage

Treat your employees – and potential employees – as you would your clients. Demonstrate why it’s so good to work with you and what other employees have gained, both professionally and personally, from working for your business. Not only will a strong employer brand attract candidates to you, it’ll encourage them to accept your offer, and it will also help to retain them once they come on board. Check out our extensive guide for more on employer branding and why it’s so important.

Avoid the minefield of counter offers

You’ve found an outstanding candidate, made an offer and are eagerly awaiting them to return their signed contract. What you get in return is a counter offer. Maybe the candidate has had more money offered by their current employer or a competitor. Maybe they’re requesting a more extensive benefits package. Counter offers aren’t the end of the world and can be very revealing about what motivates the candidate you’re interested in.

But don’t get drawn into a bidding war. You may win the battle, although candidate indecision raises a red flag, and if they are playing off two parties for their own gain it begs the question as to whether they’re the kind of team player you want in your business. A trusted recruitment partner will be able to screen candidates for motive initially, which will help to avoid a counter-offer situation and make a first initial successful offer considering all motivations.

Non-starters

It’s frustrating, although keep it in perspective and remember that life happens. Give the benefit of the doubt to the candidate and – maddening though it may be – resist the urge to go in guns blazing if someone doesn’t show as there may be a simple explanation. And keep your employer brand in mind: if the candidate has a bad experience they’ll tell their network and that might make recruitment difficult in future.

The best offer

All stages of the recruitment process require careful thought and planning, and none more so than the offers stage. This crucial final hurdle to placing the right candidate decides the success of the whole operation.

If you’re in need of some support in navigating this – or any – stage of your recruitment process why not contact Clayton Recruitment, either online using our call scheduling service or contact form.

Alternatively, you can phone us on 01772 259 121 – we’d be happy to help you seal the deal with promising candidates.

And if you do find yourself in the position of having to deal with a counter offer, you may find our blog ‘How to handle a counter offer situation’ helpful.

You may also like to download our latest report on trends in recruitment: The 7 critical recruitment trends for businesses that will impact your talent pipeline in 2019.

It’s perfectly natural to feel nervous and slightly uneasy in an interview, after all, it’s an important process and one that could shape your career prospects for years to come. Getting a job, as we all know, can change lives – particularly if it’s one you’re desperately keen to get – so it’s hardly surprising that for many people, interviewing can be highly stressful.

However, it helps to get inside the head of an interviewer and put yourself in their shoes. If you were hiring for your own company, what traits and skills would you look for?

Are they who they say they are?

This may sound obvious, but you’d be blown away by the number of people who openly lie on their CV. It’s easy to make yourself sound employable on your application if you just lie and any experienced hirer will likely want to run through your CV to clarify that you are who you say you are and that you’ve done what you’ve said you’ve done. They’ll probably want to throw a few open ended questions at you to allow you to talk through your CV in your own time and – as long as you are telling the truth – this should come naturally. It’s important to remember to consider how your past experiences can help you carry out the role. So rather than simply stating what you did, try and use examples and make a link with what you’ve done in your past and how it could help you in the position you’re applying for.

Cultural fit

One of the hardest things for an interviewer to gauge is whether the person sitting opposite them will fit into their current line-up. There are two distinct schools of thought. Some people like building teams with ‘disruptive’ characters who can challenge the status quo and create results and innovation by being different. Others recognise the value of employing people who can get on with their current employees and won’t upset the apple cart. Unfortunately, there’s no golden solution to this and if the employer doesn’t think you’ll work at their company for whatever reason, they’re unlikely to take you on. Your best bet is to be yourself. Your true personality will reveal itself further down the line and putting on a persona only raises the risk of you not actually being well suited to the organisation.

Are you up to the job?

Finally – and perhaps most obviously – the interviewer will want to know whether you’ve actually got the skills to do the job. This is where pinning examples to things you’ve done in your past really becomes valuable. If you can actually highlight times when you’ve made a difference to your former employer it saves them the task of linking your skills with the job specification and working out whether you’re cut out for the role. Others will do it in their interview and if a hiring manager has an obvious fit for a role, they’re hardly likely to think about other candidates quite so much. It also doesn’t come down to what you just say. If the role involves a lot of interaction with senior partners or associates then you’ll want to consider your speech patterns and ways of communicating. In addition, you should consider any obvious reasons why the company wouldn’t hire you and don’t let the interviewer jump to their own conclusions (which they will). If your CV shows signs of job hopping, for example, then provide reasons for why you’ve done so ahead of being asked.

For other tips, check out our career advice pages 

You’ve crafted a great CV, made a stellar application, and you’ve been selected for interview. Congratulations! You can rest assured that your personal brand is working well if you’ve made it this far. However, don’t be complacent. According to experts, only 2% of job seekers will be offered an interview. And just because your personal brand looks great on paper, don’t fall into the trap of thinking that an interview guarantees success. The work to secure your ideal role is only just beginning.

Acing an interview is not about being a business or an industry genius, it’s about the small practical things you can do that will give you the best chance at success. View the interview as an opportunity to enhance your personal brand further – our interview checklist will help you prepare for the challenge and to secure the best outcome.

Here’s a brief overview of what you need to know.

Practicalities

First of all, arrange time off with your current employer. Don’t just go AWOL on the day, as you want to retain good relations with the company that is currently paying your wages. Gather all of the relevant information from the recruiter – the who, what, when, where and format of the interview. Allow plenty of time to reach the destination and factor in time to find a parking space – don’t let traffic woes stress you out ahead of the important meeting with those you’re trying to impress.

First impressions count for a lot, so make sure you are dressed appropriately for the work environment you’re hoping to join. Even if you’re entering a creative field, anything too ‘out there’ is unlikely to be appreciated. Be smart – iron your clothes, clean your shoes and make sure your hair is freshly washed. Smile, and shake the interviewer’s hand firmly to portray a confident, relaxed demeanour.

Research, research, research. The best way to ensure interview success is to be clear what the job involves, and what is being asked of the candidate. If it’s a multi-stage interview process, ensure you have plenty of examples to showcase your skills as repeating the same anecdote will risk you sounding like a one-trick pony. Demonstrating that you have a wide range of skills and experience is much more impressive to company bosses and HR personnel. They want to see that you can cope with a range of everyday demands and situations.

The interview

There are plenty of steps you can take to enhance your interview success. If you have a phone interview speak slowly and clearly. You may well be on a speaker phone in a meeting room – not favourable acoustics at the best of times – and you want to make sure that everyone in the room hears you properly. A phone interview may be the first time you speak to a potential employer – put across what you need to well, and it won’t be the last.

Whatever interview stage you’re at, bear these tips in mind:

• Hone in on your skills and have the job spec in front of you – or at least review it before your interview. Relate your past experience to what the new company is looking for.
• Be specific when talking about your experience. The STAR method helps you to answer questions fully while staying focused. It stands for Situation, Task, Action, Result. Explain the situation you were faced with, the task that needed to be done, what action you took, and the end result.
• Asking about development opportunities is fine, as this shows that you want to stick around, but do not ask about salary or benefits!
• Your reasons for leaving may be a question the interviewer asks, so have a professional answer prepared. It’s OK to be honest but do frame it in a positive light – saying that the business was moving in a different direction to where you wanted to go, or that you feel you’ve achieved all that you can in the role will be sufficient.
• Don’t talk down your current employer. Following the previous point, this is absolutely vital. Any unprofessional or personal comments will not win you brownie points with the interviewer.
• Ask the interviewer questions, for example: how they plan to grow, or where the leadership want to develop key business areas. It’s important you show an interest in the employer you may work for.

Popular interview questions still revolve around the topics of: teamwork, sales ability, planning and organisational skills, customer focus, initiative, and motivation/drive for results. Prepare for questions you may be asked ahead of time. Just make sure that you answer the question you’re asked on the day, and you’re not just shoehorning what you want to say into the conversation. Consider these interview questions and how you might answer them. We’ve put some tips and tricks to give you a head start:

1. Tell me about one of the toughest groups you’ve had to work with. What made it difficult? – What did you do?

Talk about why the group was tough, without talking down other people. Was there a deadline, or a mix of abilities and experience in the group, for instance? Focus on your actions, not other people’s.

2. Tell me a situation in which you were able to turn around a negative customer? – What was the issue? – How did you accomplish the turnaround?

Again, don’t vent about the customer. Explain how they came to be upset. Demonstrate that you took positive actions, like listening and being patient, to resolve the situation.

3. Give me an example of when a mistake you made provided you with a learning experience?

This isn’t a trick question – we all make mistakes, so don’t say you haven’t! Focus on how your rectifying the mistake resulted in a better way of working for you, the team or the business.

Celebrations and learnings

So, you excelled at the interview and have been offered a position – great news! However, if you didn’t receive an offer this time, don’t panic! You can still take a lot away from the experience. Ask the interviewer or your recruitment consultant for feedback – understanding areas where your interview performance could have been better gives you insight into what you need to change next time.

Our interview checklist for candidates is full of practical tips and information to help you make the best of an interview. From preparation to the big day, it has everything to help you land your dream job. Visit our website or call 01772 259 121 to request your free copy.

And if you enjoyed this blog, you may also like to read our blog on ‘What is your interviewer actually thinking?’. Don’t forget to have a look at our recent job vacancies too.

Over the past few months we’ve been giving our advice on all things recruitment, how to nail any assesment methods, how to master the interview and even how to deal with the first 3 months at your new company. But one thing we haven’t covered yet is what information you should actually leave off your CV. Here are our top tips.

You should always keep in mind that you’ve got limited space to work with and any CV longer than two pages is probably too much, unless you’ve had a really extensive career. This means there’s no space to keep in anything that doesn’t directly improve your chances of securing the role that you’re applying for. For example, everyone knows that a candidate’s references are available on request, so you don’t need to say it and take up valuable space. The same applies with putting ‘salary negotiable’. Unless you’re applying for a remarkably unique role almost every position will have a negotiable salary so you’re just wasting space which could be taken up with information that aids your application.

Along similar lines, it also makes sense to leave something to talk about when you actually meet the company so don’t include too much detail about your personal life. The interview should be your chance to elaborate on your CV and to show a bit more of your personality so unless you’ve climbed Everest or crossed the Atlantic on your own, it’s probably a good idea to leave out that you enjoy ‘swimming, reading and socialising.’

Ultimately, you should leave out generalist information and tailor your CV for every single role you apply for so it mirrors what the company is looking for and touches on the skills mentioned in the job description. A sure-fire way to get your application binned is to send an application that you’ve used for numerous jobs. Remember, we do this every single day and it’s easy to spot a CV that hasn’t been edited for a specific role.

You should also try to avoid clichés wherever possible. Almost every CV contains some combination of phrases like ‘hard working and a people person’ or ‘possesses strong communication skills’ and unless you can actually back the points up with examples, they’re essentially meaningless. Recruiters see these phrases on numerous applications every day and as a result don’t necessarily respond to them unless the applicant can produce evidence of times they’ve shown these skills.

This also means that you can’t afford to even suggest that you’re only making a speculative application or that you’re not entirely confident about your ability to do the role in question. As we’ve just touched on, firms want to see a tailored CV that shows you’re a great fit for the job in question and if they don’t receive that, they’re not likely to continue with the application. Businesses want talent that stays with them for as long as possible and they’re not going to go ahead with a potentially expensive application and assessment process if they don’t think you’re completely right for the role. This is particularly true when you consider that the cost of replacing a departing employee is generally around 1.5 times their salary, so if you’ve even hinted that you’re not quite right for the role on your CV or are unsure where you want your career to go, it’s unlikely your application will go much further.

What information do you think jobseekers should leave off their CVs? Leave your thoughts on this topic below.

Next up, the interview stage. Read our blog for some tips on Nailing you interview here.

Want further tips/advice or a good read about the Recruitment world? Visit our News & Insights page for more.

Or, if you want to speak to one on our experts, call us on 01772 259121.

Long-winded, time-consuming and hard work; if any of those words spring to mind when you hear the phrase ‘interview process’, you’ll be relieved to know that there is a better way.

An interview checklist streamlines the process – whether you’re hiring managerial or support staff, a clear process and list of requirements ensure you take on the best candidates for your business.

Because it’s not just how the candidate performs in the face-to-face interview that matters. HR Departments and recruiters need to prepare too. According to Leadership IQ, 46% of hires fail within the first eighteen months, with ‘poor interpersonal skills’ rather than technical ability being the main reason. It’s clear then that interviewers have a lot more than just qualifications to consider when interviewing potential employees.
From the very start of the process to the end, an interview checklist will prepare your company and recruiter, help you ask the right questions at interview and make the right decision. We’ve broken down the ‘interview process’ into three steps to success: preparation, the interview itself, and decision making.

Preliminaries/Preparation

Successfully hiring the right team member requires preparation. There are two prongs to this:

• Timings – Don’t try and rush the process as you will increase the risk of making a hasty decision. Ensure that the timings of the interviews work for all involved in the hiring process and leave enough time for note comparison and decision making.

• Communication – Make sure there is a good two-way flow of information with your recruiter, whether they are in-house or external. Establish how information about candidates will be passed to the business – and how often. Too infrequently and you may miss out on candidates, too regularly and it may be too piecemeal.

• Pareto Principle – The Pareto Principle is the idea that 80% of possible effects will come from 20% of the possible causes. Also known as the 80/20 rule, the Pareto Principle can be applied to interviewing, with the candidate speaking for 80% of the time and the interviewer for 20% of the time. This allows the candidate to answer questions fully, which helps give a better insight into suitability for the role.

The interview

An effective interview process will help those candidates that fit your criteria to shine and will reveal those that are not such a good match. However, it can only be effective if careful thought has been given beforehand to what’s required of the successful candidate. Think also about the interview format and additional requirements. For example, a business presentation is a popular requirement for candidates to prep for an interview. A word of warning – think about what these requirements are for and what they will reveal about potential staff, before getting bogged down in interview ‘extras’.

Decide what you’re assessing at the interview stage(s) ahead of time: hands-on skills and knowledge, fit, or potential for development if hiring someone in an apprenticeship or training capacity for instance.

Before the interview, look over the CV and note any areas you want to ask about. For example, gaps, achievements and why the candidate is moving. Notice how the candidate talks about their current employer; any unprofessional comments are likely to be a warning signal.

On the day, ask some initial questions to build rapport. This will paint a fuller impression of the individual than is provided by their CV. Enquire about their experience; the more demanding and senior the role, the more detailed the questions. Be clear amongst colleagues and recruiters what skills are ‘nice to have’ and what’s ‘need to have’ – check these off throughout the interview.

Competency-based interview questions give the candidate a chance to answer fully, helping to keep the interview in line with the Pareto Principle. Here are some example questions and responses:

“Tell me about your most difficult work experience? How did you approach it? What was the outcome?”

Listen out for positive action and problem solving – maybe the candidate enlisted help or used their experience to work around the issue. Even if the outcome was not successful, observe whether the candidate maintained a positive attitude or learnt anything.

“Give me an example of where you have had to handle a difficult situation? What was the background? What did you do? How did they react?”

A candidate that vents about the customer is a big red flag. When they are explaining the background look for clues that the candidate can see things from another’s perspective. Positive action and an ability to diffuse a situation are good signs.

“Give me an example of when you had to work to an important deadline? How did you ensure your deadline was met?”

This provides insight into how a candidate copes under pressure, as well as their organisation and time management skills. The reply ‘I was up until 4 a.m.’ might sound dedicated on the face of things but doesn’t suggest good organisational skills.

Finally, asking a candidate about their career aspirations and progression gives you an idea of how they see themselves in your business. An assured answer also demonstrates that the candidate has a clear vision for their own progression – and this clarity of vision could be beneficial to your company too.

The aftermath

Space for reflective thought is important, and it’s a good idea to take some time to compare notes with colleagues and your recruiter. Wait until you’ve seen all of the candidates before jumping to any conclusions – if interviewee number two impressed you and swung your vote, that’s great. But what if the last person on the list is even more suitable?

Finally, relaying the information to candidates – and being able to make a swift offer once the decision has been made – is the last piece of the puzzle. Decide what the process will be for feedback to unsuccessful candidates – and who will deliver it. And once you’ve reached the end of your checklist and are ready to say a resounding ‘yes’ to one lucky candidate, who is the best person to make the offer? Your recruiter will be able to help, although it may be more personable coming from the company.

Working through a process before, during and after will ensure the interview goes smoothly and provides the result you’re looking for. Our interview checklist is full of tips to help you add another effective team player to your business. Click here to contact us or call 01772 259 121 to request your free copy.

And if you enjoyed this blog, you may also like to read our blogs on ‘8 steps to successfully recruiting new staff’ and ‘How to shortlist candidates effectively and efficiently’. Don’t forget you can register a vacancy with us online or give us a call to see if we can assist.

Over the past few months, we’ve given a considerable amount
of advice on how to write a CV that will make a hiring manager sit up and take
note and how to nail a job interview amongst various other things. However,
we’re regularly asked what a job interviewer is actually looking for and what
they’re thinking when they meet a candidate.

It’s perfectly natural to feel nervous and slightly uneasy
in an interview, after all, it’s an important process and one that could shape
your career prospects for years to come. Getting a job, as we all know, can
change lives – particularly if it’s one you’re desperately keen to get – so
it’s hardly surprising that for many people, interviewing can be highly
stressful.

However, it helps to get inside the head of an interviewer
and put yourself in their shoes. If you were hiring for your own company, what
traits and skills would you be looking for?

Are they who they say
they are?

This may sound obvious, but you’d be blown away by the
number of people who openly lie on their CV. It’s easy to make yourself sound
employable on your application if you just lie and any experienced hirer will
likely want to run through your CV to clarify that you are who you say you are
and that you’ve done what you’ve said you’ve done. They’ll probably want to
throw a few open ended questions at you to allow you to talk through your CV in
your own time and – as long as you are telling the truth – this should come
naturally. It’s important to remember to consider how your past experiences can
help you carry out the role. So rather than simply stating what you did, try
and use examples and make a link with what you’ve done in your past and how it
could help you in the position you’re applying for.

Cultural fit

One of the hardest things for an interviewer to gauge is
whether the person sitting opposite them will fit into their current line-up.
There are two distinct schools of thought. Some people like building teams with
‘disruptive’ characters who can challenge the status quo and create results and
innovation by being different. Others recognise the value of employing people
who can get on with their current employees and won’t upset the apple cart.
Unfortunately, there’s no golden solution to this and if the employer doesn’t
think you’ll work at their company for whatever reason, they’re unlikely to
take you on. Your best bet is to be yourself. Your true personality will reveal
itself further down the line and putting on a persona only raises the risk of
you not actually being well suited to the organisation.

Are you up to the
job?

Finally – and perhaps most obviously – the interviewer will
want to know whether you’ve actually got the skills to do the job. This is
where pinning examples to things you’ve done in your past really becomes
valuable. If you can actually highlight times when you’ve made a difference to
your former employer it saves them the task of linking your skills with the job
specification and working out whether you’re cut out for the role. Others will
do it in their interview and if a hiring manager has an obvious fit for a role,
they’re hardly likely to think about other candidates quite so much. It also
doesn’t come down to what you just say. If the role involves a lot of
interaction with senior partners or associates then you’ll want to consider
your speech patterns and ways of communicating. In addition, you should
consider any obvious reasons why the company wouldn’t hire you and don’t let the interviewer jump to their own
conclusions (which they will). If your CV shows signs of job hopping, for
example, then provide reasons for why you’ve done so ahead of being asked.

For more insights from the team visit our blog or get in touch with the team for more career tips and tricks.